Our 60-day promise

We want you to love what you order. But we also know that makeup is personal. A palette that looks perfect online might not suit your skin tone. A brush might feel different in your hand than you expected. A lip color might read differently in daylight than it did on a screen.

That is why we give you 60 days from delivery to start a return. That is twice as long as many stores offer, because we want you to have real time to try your products, live with them, and decide whether they are right for you.

This page explains how returns and refunds work, step by step, in plain language.

What can be returned

You can return most items within 60 days of delivery. To be eligible, the item should be in a condition that allows us to verify and process the return. For hygiene reasons, some items may need to be unused and in their original packaging, particularly products that have been opened and applied.

If you are unsure whether your item qualifies, reach out through the Contact Us page before sending anything back. We will give you a clear answer and, if needed, talk you through the options.

How to start a return

Starting a return is simple. Go to our Contact Us page and send us a message. Include the following:

Your order number.

The item or items you want to return.

A brief note about why you are returning them, such as a shade that does not work for you or a brush that is not the shape you expected.

If the item arrived damaged or incorrect, please mention that and include a photo if you can. It helps us resolve things faster.

Once we receive your message, we will confirm whether the return is approved and give you the next steps, including where to send the item. Please do not ship anything back before you hear from us, so we can make sure the return goes to the right place and is processed smoothly.

Return shipping costs

We keep return shipping simple. In most cases, the cost of return shipping is the customer’s responsibility, unless the item arrived damaged, defective, or incorrect, in which case we will cover it.

If you are returning an item because of a mistake on our end, let us know in your message and we will arrange the details.

Refund timing

Once your return arrives back with us, we inspect the item and process the refund. Refunds are processed within 5 to 10 business days after the returned item arrives.

The refund is issued to the original payment method used for the order. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement. We will confirm with you once the refund has been processed on our end.

Exchanges

If you received an item that is not right and you would prefer a different shade, size, or product, reach out through the Contact Us page. In many cases we can help you arrange an exchange rather than a return. Availability varies by product, so let us know what you are looking for and we will check.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or with the wrong item, please contact us right away through the Contact Us page. Include your order number, a description of the issue, and a photo if possible.

We will make it right. Depending on the situation, we may send a replacement at no cost to you or issue a full refund. You will not be asked to pay return shipping for an item that arrived damaged, defective, or incorrect.

Items that cannot be returned

Some items may not be eligible for return for hygiene or safety reasons, particularly products that have been opened and used. If you are unsure about a specific item, contact us before ordering or before sending anything back, and we will give you a clear answer.

We also cannot accept returns on items that have been altered or damaged after delivery through misuse.

What if my package is lost or stuck

If your tracking shows no movement for an extended period, or if your package appears to be lost, contact us through the Contact Us page with your order number. We will open an investigation with the carrier and work toward a resolution, which may include a replacement or a refund depending on the outcome.

Please give the carrier a reasonable amount of time to locate the package, as international shipments occasionally experience delays in transit.

Returns after 60 days

Our return window is 60 days from delivery. If you are approaching the end of that window and have a concern, contact us before the window closes so we can help. We review requests after the window on a case-by-case basis, but we cannot guarantee that a late return will be accepted.

A few tips to keep things smooth

Keep the original packaging until you are sure you are keeping the item. It makes returns easier if you change your mind.

Do not send an item back before contacting us. We need to approve the return first so it goes to the right place and gets processed without delay.

Include your order number in every message. It helps us find your order quickly and give you a faster answer.

Be as specific as you can about the issue. A short description of what went wrong helps us resolve it in fewer messages.

Our commitment

We want every order to end well, whether that means you love the product or you get a refund without hassle. If something is not right, tell us through the Contact Us page and we will do our best to make it right.

Thank you for shopping with us. We appreciate your trust and we are here to help whenever you need us.