Your privacy matters to us

We know that sharing personal information online takes trust. This page explains, in plain language, what information we collect when you shop with us, how we use it, and the choices you have. We have kept it short on legal jargon and long on clarity, because we believe you should be able to understand exactly how your information is handled.

By using our store and placing an order, you agree to the practices described here. If anything is unclear, you are always welcome to reach out through our Contact Us page.

What information we collect

We collect the information you give us directly when you shop, and a small amount of information that is generated automatically when you browse.

Information you provide

When you place an order, create an account, or contact us, you may provide your name, shipping address, billing address, email address, and payment details. You may also provide information in the messages you send us through the Contact Us page, such as details about an order or a product question.

Information collected automatically

When you visit our store, some information is collected automatically by the systems that run the site. This can include the type of device you are using, your browser type, the pages you view, and general location information such as your country. This information helps us keep the store working properly and understand which products and pages are most useful.

Information from orders

When you place an order, we receive information about what you bought, when you bought it, and where it is being shipped. This is necessary to fulfill your order and to handle any returns or questions that come up afterward.

How we use your information

We use the information we collect for a few specific purposes.

To process and fulfill your order, including packing and shipping your items and sending you order confirmations and shipping updates.

To communicate with you about your order, answer your questions, and resolve any issues that arise.

To improve our store, including understanding which products are popular, which pages are helpful, and where we can make the shopping experience smoother.

To keep the store secure and prevent fraud, including verifying orders and protecting against unauthorized activity.

To send you marketing messages, but only if you have chosen to receive them. You can opt out at any time.

We do not sell your personal information. We do not rent it, trade it, or hand it to unrelated companies for their own marketing.

When we share information

We share information only when it is necessary to run our store and serve you.

We share shipping details with the carriers and logistics partners who deliver your order. This includes your name, address, and order contents, which are required to get your package to you.

We share payment information with the payment processors who handle your transaction securely. We do not store full payment card details ourselves.

We share information with service providers who help us run the store, such as hosting and email providers. These providers are only permitted to use the information to perform services for us.

We may share information if required by law, or if we believe in good faith that sharing is necessary to protect our rights, protect your safety or the safety of others, or respond to a valid legal request.

Your choices and rights

You have control over your information.

You can ask us what personal information we hold about you, and request a copy.

You can ask us to correct information that is inaccurate or incomplete.

You can ask us to delete your personal information, subject to any information we are required to keep for order records or other legitimate purposes.

You can opt out of marketing messages at any time by using the unsubscribe option in any marketing email, or by contacting us through the Contact Us page.

You can update your account information, including your shipping address and contact details, by signing in to your account.

To make any of these requests, reach out through the Contact Us page. We will respond in a reasonable time and let you know what we can do.

How we protect your information

We take reasonable steps to protect the information you share with us. Orders are processed through secure connections, and payment details are handled by established payment processors. Access to personal information is limited to the people and systems that need it to serve you.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. But we work continuously to keep our practices strong and to fix any issues quickly.

How long we keep information

We keep personal information for as long as it is needed for the purposes described on this page. Order information is typically kept for as long as necessary to handle returns, refunds, and service questions, and to meet our record-keeping needs. When information is no longer needed, we take steps to delete or anonymize it.

Children’s privacy

Our store is intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us through the Contact Us page and we will take appropriate steps to remove it.

Changes to this policy

We may update this page from time to time to reflect changes in how we operate or how we handle information. When we do, the updated version will be posted here. We encourage you to review this page occasionally so you stay informed.

Questions about privacy

If you have any questions about this Privacy Policy or about how your information is handled, please reach out through our Contact Us page. We are happy to explain our practices and help with any request you would like to make.