How shipping works
Every order ships free, anywhere in the world. No minimum spend, no shipping fees at checkout, and no surprise charges when your package arrives. All duties and customs are included in the price you pay.
That is the whole idea: you find something you love, you order it, and it shows up at your door without any extra math. This page explains the details, from dispatch times to delivery estimates, so you know exactly what to expect.
Dispatch times
Orders are dispatched from our warehouse within 1 to 3 business days. Business days are Monday through Friday, excluding holidays.
Once your order is dispatched, you will receive a shipping confirmation with tracking information. Please allow a little time for the tracking to update after you receive the confirmation, as carriers sometimes take a day or two to scan a new shipment.
If there is a delay in dispatching your order, we will let you know. During busy sale periods, dispatch may take slightly longer, and we appreciate your patience.
Delivery estimates
Delivery is estimated at 6 to 12 business days after dispatch. This is an estimate, not a guarantee, and actual delivery times can vary based on your location, carrier volume, and conditions that are outside our control.
Most orders arrive within the estimated window. If your tracking has not updated in a while, or if you are worried about a delay, reach out through the Contact Us page with your order number and we will look into it.
Where we ship
We ship worldwide. Whether you are in a major city or a smaller town, you can order from us and we will get your package on its way.
All duties and customs are included in the price you pay. You will not be asked to pay additional fees when your package arrives. If you ever receive a request for payment that seems related to your order, contact us through the Contact Us page before paying anything.
Tracking your order
After your order is dispatched, you will receive a shipping confirmation that includes a tracking number. You can use this number to follow your package as it moves toward you.
Tracking updates are not always instant. A newly created shipment may take a day or two to show its first scan. If the tracking has not updated after several business days, let us know and we will check with the carrier.
Order processing
Order confirmation
Once you complete checkout, you will receive an order confirmation. Please review it to make sure the items, quantities, and shipping address are correct. If anything looks wrong, contact us as soon as possible through the Contact Us page so we can correct it before the order ships.
Address accuracy
Please double-check your shipping address at checkout. We ship to the address you provide, and an incorrect or incomplete address can delay delivery or cause the package to be returned to us. If you notice a mistake after ordering, contact us right away. If the order has not yet shipped, we may be able to update the address.
Combining orders
If you place more than one order, we may not be able to combine them into a single shipment. Each order is processed separately, and each will receive its own tracking information.
Delays and issues
Carrier delays
Sometimes packages are delayed in transit due to weather, carrier volume, customs processing, or other conditions outside our control. If your package is delayed, we will do what we can to help. Contact us through the Contact Us page with your order number and we will check with the carrier.
Lost or stuck packages
If your tracking shows no movement for an extended period, or if your package appears to be lost, contact us through the Contact Us page. We will open an investigation with the carrier and work toward a resolution, which may include a replacement or a refund depending on the outcome.
Damaged packages
If your package arrives damaged, please contact us right away through the Contact Us page. Include your order number, a description of the damage, and a photo if possible. We will make it right.
Shipping costs and duties
Shipping is free on every order, with no minimum spend. All duties and customs are included in the price you pay, so there is nothing extra to pay when your package arrives.
All prices are listed in USD. The total shown at checkout is the total you pay.
Holiday and peak season shipping
During major sale periods and holidays, order volume increases and both dispatch and delivery may take a little longer than usual. We recommend ordering early if you need something by a specific occasion. If you are unsure about timing, reach out through the Contact Us page before ordering and we will give you an honest estimate.
Questions about shipping
If you have a question about shipping to your location, about the status of an order, or about anything else related to delivery, please reach out through our Contact Us page. Include your order number if you have one, and we will get back to you with a clear answer.
Thank you for shopping with us. We will do our best to get your order to you quickly, safely, and without any surprises.